SHIPPING & REFUNDS & RETURNS
We pick and pack from our own fully stocked warehouse. Sometimes we are out of stock and need to replenish our wonderful natural and organic products - in which case we will let you know within 24 hours.
Econique delivers anywhere in Australia. On all shipments please allow a minimum of 24 hours from placing order to dispatch.
We ship out our orders using compostable mailing bags made from corn starch. We want to stop single use plastic and make an effort to help the global waste crisis. We also use cardboard boxes or recycled and reused mailing packages. Occasionally we send out your orders in AU POST EXPRESS SATCHELS (these satchels are plastic). Please use REDCYCLE for these bags.
STANDARD SHIPPING WITHIN AUSTRALIA
$0 - $99 = Flat Rate $9.00
$99 + = FREE STANDARD SHIPPING
ORDERS UNDER $99 (AFTER DISCOUNTS APPLIED) PAY STANDARD POSTAGE: $9 and takes 3 - 6 business days from dispatch.
We ship orders via SENDLE (a carbon neutral shipping service) and from time to time we use Australia Post to reach PO BOXES.
We will send an email to you with tracking details if Australia Post is the chosen carrier. This service is offered by Australia Post and allows you to track your parcel. You can check the status of your order anytime on the Australia Post website:
If you are not home to receive your parcel, Sendle and Australia Post will safe drop your parcel. It is your responsibility to provide a safe and secure address.
Note: It is your responsibility to ensure that your shipping address is accurate at the time of placing your order. All orders are shipped to the address as it appears on the invoice.
WORLDWIDE SHIPPING TAKES 6-10 Business Days
WE SHIP TO US, UK, HK, SINGAPORE
INTERNATIONAL SHIPPING IS FREE OVER AU $150
INTERNATIONAL STANDARD DELIVERY AU $20 FLAT RATE
REFUNDS & RETURNS:
Please note: Sale items purchased on our site are strictly final sale, therefore they cannot be returned for a refund, exchange or store credit.
What happens if I change my mind?
Should you wish to cancel your order and return any goods, please notify us within a period of ten (10) working days, by one of these methods:
Please note Econique reserves the right to refuse an exchange to any customer that is returning goods that are not in 100% perfect condition with all hygiene seals intact.
For returns please email us at: email@example.com within 7 days of receiving goods.
If you wish to return an item please email us within 7 days of receipt of your item. We will provide return instructions. The item must be in the original packaging, unopened and unused. Return postage will be at your expense. Once the item has been received and verified of its condition, we will issue you with a store gift card which will be valid for 12 months.
If the item has been opened we cannot offer a refund or exchange.